Business & publishing
Publishing offers, UA partnerships, ad and monetization deals, or co-development. Send the deal shape and the terms you work with, and we will come back with straight answers.
Send a message
Tell us who you are and what you need. The more context you give, the faster the reply comes back.
Prefer email? Write to hello@bouncycomet.com.
Reach us directly
Seven ways in, so your message lands with the right person the first time.
Player support
Something broken, a match that went sideways, an account question, or a stuck daily reward. Players get answered by the people who built the thing.
Found a bug? First update Dice Duo from Google Play. It may already be fixed.
Purchases & refunds
A purchase that did not arrive, a question about a charge, or a refund request. Send the Google Play order number (it starts with GPA.) and the email address of your Dice Duo account. Never send card details. The steps are on our Refunds and Cancellations page.
General
Everything else. Questions about the studio, a genre you think we should try, a collaboration idea, or a plain hello. This one reaches all of us. The studio@bouncycomet.com address on our Google Play and social pages reaches the same team.
Privacy & your data
Access, correction, deletion or portability requests, and parent or guardian requests about a child's data. This is the address named in our Privacy Policy. To delete a Dice Duo account, see Delete your Dice Duo account.
Legal
Legal notices, intellectual property questions and anything relating to our Terms of Service. This is the address named in those Terms.
Press kit
Press kit available on request. Ask and we will send logos, key art, Dice Duo screenshots and a short studio fact sheet, along with anything specific your piece needs.
Before you write
Three things worth knowing
A small studio answers its own mail. Here is what that means for you.
When you will hear back
Usually within a few business days. We are a small team, so we will not pretend to a same-day guarantee we cannot keep.
If a week goes by with nothing, send it again. Mail does get lost, and a nudge is never rude.
What to put in a publishing note
Tell us which titles you have published, the genres and regions you are strongest in, how you split revenue, and what you expect from a studio during soft launch.
Say whether you want to look at Dice Duo or at something new. That one line saves a whole round of email.
How to report a Dice Duo bug
Mail support@bouncycomet.com with your device and Android version, the app version, the game and mode you were in, and what you expected to happen instead.
A screenshot or short screen recording of the moment it went wrong is worth more than any description. It is the fastest way for us to see the bug for ourselves.